Terms of Use

Shipping Service and Delivery Times

Once an item is ready for shipment, normal Ground Service estimated regional delivery times are as follows:

     WESTERN - 4 to 6 business days*

     CENTRAL - 2 to 4 business days*

     EASTERN - 1 to 3 business days*

     INTERNATIONAL - 4 to 8 weeks

*Excludes weekends and holidays

Times are subject to change**

These are estimates and not guaranteed

Expedited Services (Next Day, Two Day, and Three Day delivery)

Please keep in mind that selecting Next Day, Two Day, or Three Day services DOES NOT GUARANTEE shipments will be delivered in the selected amount of time. Expedited orders are subject to the same quality control and security clearance procedures as non expedited orders, so despite our best efforts, we may not be able to ship expedited orders the same day they are placed.

Once an item is ready for shipment, normal Expedited Service delivery times are as follows:

     NEXT DAY SERVICE - 1 business day*

     TWO DAY SERVICE - 2 business days*

     THREE DAY SERVICE - 3 business days*

*Excludes weekends and holidays

Special Handling Items

Special Handling Items are large or bulky items that incur higher shipping costs than Non-Special Handling Items. Discounts or Promotions on freight charges do not apply to Special Handling Items. Next Day, 2 Day, and 3 Day shipping services are not available for Special Handling Items. Some large or heavy items may need to be shipped via truck freight. Please be aware of any special notes or lengthy availability times that may apply to these items.

Cancellations

NGAMotorsports/GPSShopzone never charges cancellation fees. Please keep in mind that some specialty item orders (such as Superchargers)are not cancelable under any circumstances (see product pages for details).

Cancellation Process:

     You must call our Customer Service department at 513-377-0762 to cancel an order. We do not accept cancellations through email, fax, or voicemail message.

     Our Customer Service Representative will verify that your order has not shipped. Once an order has been shipped either from our warehouse or from the manufacturer it may not be cancelled. Cancellation requests on orders that have already shipped either from our warehouse or from the manufacturer fall under the return guidelines below.

     Once we've verified that your order hasn't shipped, we will issue you a full credit.

The complete cancellation process usually takes one to two business days. After we issue your credit it may take your bank up to 5 additional business days to credit your account.

How to Inspect Automotive Parts Upon Receipt

Please follow these guidelines when you receive your parts:

     Before opening the package, check for accuracy by matching the part number on the box with the part number on the invoice or packing slip. If it matches please proceed, otherwise call us immediately.

     In the event the product needs to be returned, you will need the box in good shape to avoid rebox fees. Carefully open the box taking care not to damage the parts or the packaging and keep the box.

     Inspect the parts for apparent damage and missing items. If no apparent damage and missing items are found please proceed, otherwise call us immediately.

     Mock up or lay out the assembly of the item on a clean soft surface to avoid damage to the parts. Make sure the parts received are what you actually want before proceeding to install. Once installation is attempted, the parts are no longer unused, uninstalled, and in resalable condition.

      Do not take your vehicle apart, or commit to a time to install a part before the part arrives and has been inspected.

     Carefully read all instructions and make sure all necessary tools are available. We recommend novice installers (do it yourselfers) have a qualified and experienced professional at hand to ensure a successful installation. Assess your abilities and only proceed if you are capable of completing the install. If not, give the job to a professional.

Note- ALL PRODUCTS MUST BE UNINSTALLED! We do not return products that are un sellable!

 

Damage Claims

     Customers who receive a damaged part must call our Customer Service department at 513-377-0762 within 48 Hours of receiving the item to generate a damage claim and issue a Return Merchandise Authorization (RMA) number. Failure to notify us within 48 Hours may forfeit your right to a damage claim. We do not accept RMA requests through email, fax, or voicemail message.

     Specialty items (such as Superchargers) that are not normally returnable or refundable under any circumstances (see product pages for details) are eligible for an exchange in the event that they are damaged upon receipt.

     Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques, are not returnable under any circumstances so please take care of the parts while they are in your possession.

     The carrier will contact you to inspect and possibly retrieve the damaged part. Do not take it upon yourself to ship the item back to us or you will forfeit your right to a damage claim.

     NGAMotorpsorts and GPSShopzone will pay for all freight charges incurred with damaged claim.



Unauthorized customer returns, or returns that are mis-shipped, mis-packaged, or mis-delivered, will not be 'tracked down' and are not the responsibility of NGAMotorsports and GPSShopzone.

New Vehicle Warranties And Your Rights

Most properly installed products will not void your original vehicle manufacturer’s warranty. However, if you experience a problem with an uncooperative dealership point out the provisions of the Magnuson-Moss Warranty - Federal Trade Commission Improvement Act. <http://www4.law.cornell.edu/uscode/15/ch50.html> For more information call your vehicle manufacturer or click on the link above. 

It has been established that a dealer may not deny warranties for new vehicles, unless the warranty claim results from the installation of specialty equipment. In fact, warranty-related materials published by the new vehicle manufacturers state that the installation of aftermarket parts have no effect on the warranty unless such equipment causes the warranty claim. Nonetheless, some dealers have improperly denied warranty claims even though the claim had nothing to do with aftermarket parts. 

SEMA (Specialty Equipment Market Association) is very interested in hearing about any cases that have gone to court and any opinions that have been issued from courts on this issue. It is their hope that they will be able to use these court opinions to encourage the vehicle manufacturers to properly instruct dealers on the appropriate circumstances for denial of warranty claims. If you are currently having issues with a dealer over a warranty claim, please contact us for SEMA?s contact information on this issue.

General Company Policy as Stated on Invoice

GPSShopzone and NGAMotorsports liabilities are limited to providing the correct product based on the vehicle information supplied by the purchaser, the corresponding product information supplied by the manufacturer, and the fair representation of our advertising. Installation and safe use of the products is the sole responsibility of the purchaser. NGA supports, yet is limited to, all manufacturers' warranties. NGA reserves the right to approve all cancellations and returns. Please call and speak directly to a NGA Sales Representative to cancel or return an order. Cancellations and return requests are not accepted through email, fax, or voicemail message. All returns will be assessed a 25% restocking fee. Authorization to return a product expires after 14 days. NGA is not responsible to provide proof of purchase 90 days after the order date. All Special Order items can be returned but will have a 40% restocking fee.All opened used products are non returnable, Defective open products must contact the manufactor.




GPSShopzone/NGAMotorsports is not responsible for typographical errors, omissions, changes, or price discrepancies.

About your privacy:

We respect your privacy and want you to feel safe when shopping with us. Your personal information will only be used to complete/verify a transaction or to send you notices on special offers or updates exclusively from us. All information collected is for the sole use of NGAMotorsports/GPSShopzone. We will never sell or share your information with a third party.

Secure shopping on our site:

We want you to feel secure when shopping with us. Any sensitive information you share with us will be kept safe through the use of Secure Sockets Layer (SSL) technology. SSL encrypts sensitive information before it is sent over the Internet.

All pictures listed on our web page are copyright protected, manufacturer reserve the right to change any of their products & pictures without an advanced notice.